Returns & Exchanges
Your happiness in our brand and True Classic product is very important to us. If for any reason you are not satisfied with your purchase we ask that you please contact our support team here, to allow us the opportunity to help improve your experience.
US Return, Refund & Exchange Policy
All of our products carry a risk-free 30-day return and exchange window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. US returns are free and easy, just drop your items off at one of our 500+ Return Bar locations or we will provide a prepaid return shipping label to you.
For damaged/defective items please contact us directly.
Please submit your return request below for a US Return or Exchange.START RETURN
NON US RETURN & REFUND POLICY
All of our products carry a risk-free 30-day return and exchange window, with the exception of items marked as Final Sale.All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging.Please email us at [email protected] to start your return.
Common Return Questions
Can I return a sale item?
All orders are eligible for a return or exchange of any item within 30 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).
What if I received a damaged or defective item?
Please contact our support team at s[email protected] and we will take care of you, right away.
If I am exchanging an item, when will I receive my exchange?
Once your return tracking is received, our automated system will process your replacement exchange order (US returns only). You will receive an automated email when your exchange has been processed.
If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?
Once your return tracking is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.
International returns: It can take up to 21 business days for the funds to credit back to your original payment method once the items are received at the warehouse.
I have not received my refund?
If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate further.